FAQs
Have Any Questions?
Frequently Asked Questions
General Questions
How many branches do you have? Where are they located?
- North – Ground Floor, The Falls at Westmall, Western Main Road, Westmoorings
- South – Ground Floor, Gulf City Mall, La Romaine
- Central – 1 Endeavour Road, Chaguanas
Our Head Office is located at:
4th Floor, Tatil Building, 11A Maraval Road, Port of Spain
What are your opening hours?
- The Falls at Westmall:
Monday to Friday: 10 AM – 5 PM
Saturday: 12 noon – 5 PM - Chaguanas:
Monday to Friday: 9 AM – 2 PM - Gulf City Mall:
Monday to Friday: 10 AM – 5 PM
How can I contact you?
- Customer Service: 866-ANSA (2672)
- WhatsApp: 320-ANSA (2672)
- Port of Spain: 866-ANSA (2672)
- Chaguanas: 866-ANSA (2672)
- San Fernando: 866-ANSA (2672)
Do you need to be a citizen to open an account?
No, you do not need to be a citizen to open an account at ANSA Bank. However, in additional to the
regular documents to open an account, foreign nationals also require:
- 2 Forms of National Identification (With Picture)
- Proof of Employment in Trinidad must be accompanied by a valid work permit/CSME certificate or residency certificate.
- A banker’s reference from Country of origin is needed if customer has no local financial history
- FATCA W-8BEN/W-9 Form (For US Persons), Social Security Number
What is the maximum term for a Mortgage loan?
The maximum term is 30 years, however the applicant’s age cannot exceed age 65
Do you provide 100% financing for vehicle loans?
You may qualify for 100% financing for the purchase of a new vehicle and up to 90% financing for
Used or Roll on Roll Off vehicles, subject to our lending terms and conditions.
What is the maximum term for a vehicle loan?
The maximum loan term is 7 years (84 months), however the terms vary dependent on the vehicle.
Typically used vehicles would have a shorter term and attract a slightly higher interest rate than a
new vehicle. Apply now: https://ansabank.com/account-application/
How long do I have to be working to be eligible for a loan?
You would need to be working for at least two (2) years in order to be eligible for a loan. Preferably,
you should be working two (2) continuous years with the same employer but if not, consideration
can only be given based on other qualifying criteria.
Do I need to assign my salary to my ANSA Bank account if I have an active loan?
When you apply for a loan, your approval may be subject to specific terms and conditions which may
include assignment of part or your full salary to your ANSA Bank Account.
Miscellaneous Questions
How long is a salary slip valid?
When submitting proof of income, you can use a recent payslip within the last three (3) months.
How long does it take to get a debit card?
After opening an account at ANSA Bank, your ANSA Bank debit card will be ready for collection
within two (2) days.
Can I use my debit card at another bank’s ATM?
Yes, you may access funds from your account at another Bank’s ATM machine at no cost to you.
Can I use my debit card at a Point of Sale Merchant?
Yes, you can make Point of Sale purchases at any Merchant to pay for your goods and services at no
cost to you.
Still have questions about services?
